Terms & Condition

TERMS & CONDITIONS
Welcome to kelminrose.com. Before placing an order please read & the terms & conditions carefully. Please note that kelminrose.com. reserves all the rights to change the terms & conditions and it can be changed anytime

PRICING POLICY
The prices displayed on the website are quoted in Bangladeshi Currency (BDT). Including VAT and Tax. In the case of pricing mismatch for system malfunction authority reserves the right to cancel any order anytime. Please be noted, online product prices can be differing sometimes according to our promotional activities.

ORDER POLICY
Once an order is placed by the customer it will be confirmed by us within the next one working day. After that we will proceed on shipping by following our shipping policy.kelminrose reserves the right to cancel the order based on product availability & in the case of advance payment customer will be refunded by following our refund policy. Once the order is confirmed then customer unable to cancel the order for both Cash on Delivery (COD) & prepaid payment orders.

SHIPPING POLICY
We have home delivery services within Dhaka city and outside Dhaka, also customers can collect the products from the nearest courier hub. Maximum delivery time is 1-3 working days within Dhaka Metropolitan and 2-5 working days outside Dhaka (Delivery time may vary according to government policies, weather calamities, unforeseen circumstances). As we engage with courier partners for product delivery, the delivery process is not entirely under our control. If the product is damaged or lost for any reason, we will take appropriate action considering the circumstances.

QUALITY & COLOR INCONSISTENCY
We always try to provide best quality products at reasonable prices to our valued customers. So, we believe customers will be satisfied with our price range and product quality. In case of unexpected quality problem of any product, we have  24 Hours  exchange facility. We have tried our best to put the actual color of the products on the website and the images provided on the website are exactly the same as the actual products. Please note that due to lighting, graphics and monitor visual inconsistencies, colors may appear slightly different.

REFUND POLICY FOR ONLINE:
1. If we are unable to deliver the product ordered.

2. If mistakenly we deliver different products without informing the customer.

3. If the customer has received the faulty product.

In case of above points as per the Government’s Digital Policy 2011, refund will be executed within 7-10 days in case of advance payment. Refund will be applicable for online orders only.

DATA POLICY
During customer registration and placing orders generally we store customer’s basic data (Name, Mobile, email, address etc.) in our own database. We assure you that this data can only be used for our promotional purposes and we will not share any of your information with anyone without your permission.

DISCLAIMER
We always tried to update information on our website or in our newsletter time to time that contains typographical errors, inaccuracies, or omissions which may relate to product descriptions, pricing, and availability. kelminrose reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavor to present the most recent, most accurate, and most reliable information on our website at all times.
However, there may be in some cases information on kelminrose.com may contain any errors are wholly unintentional and we apologies if erroneous information is reflected in products price, item availability, or in any way affects your individual order. Please be aware that, we present our content ‘as it is’ and make no claims to its accuracy, either expressed or implied. This is to inform your that we never claim that the information are presented in website by us is always correct.

LEGAL INFORMATION
This website is expressly owned and operated by kelminrose. It is to be noted that, all design and content featured on kelminrose.com, including navigational buttons and images, logos, artwork, icons, graphics, photography, text, and the like, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by kelminrose. This website in its entirety is protected by copyright and applicable trade dress and is protected under Bangladeshi and international copyright laws. All worldwide rights, titles, and interests are reserved. Any use of the entire content of our website, without the prior written permission of “kelminrose” is strictly prohibited. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from kelminrose. Downloading or electronically copying and printing any content displayed on our website is strictly prohibited without the prior written permission of kelminrose.

CORRESPONDENCE AND COMMUNICATIONS
Although we do our best to respond promptly to e-mail messages, kelminrose.com is under no obligation to respond to all e-mails received through this site, or to maintain in confidence any comments you provide, or to compensate you. We welcome your comments and feedback on our merchandise and our services at kelminrose.com, but we do not expect to receive any confidential or proprietary ideas, suggestions, materials or information through this website or any email communication. All comments, feedback, ideas, suggestions, and other material sent or submitted by you through kelminrose.com shall be considered the property of kelminrose. All ownership claims or full intellectual property rights in any comments or disclosures you submit to kelminrose shall remain solely with kelminrose.
However, we will not use the name in connection with any such materials, information, suggestions, ideas or comments unless we have your permission or are otherwise required by law to do so.